Product Warranty Coverage

All VCAM products come with a standard 12-month limited warranty. Certain product categories carry extended warranties as follows:

Limited Warranty Terms & Conditions

During the warranty period, if the problem is determined to be a hardware failure, VCAM may, in its sole discretion, either repair or exchange the defective product. In the event that the item has been discontinued or is not available for exchange, VCAM shall replace it with a product of similar function.

VCAM reserves the right, in its sole discretion, to refuse returns of products rendered defective, in whole or in part, by causes external to the products, including, but not limited to, catastrophe, power failure or transients, overvoltage on interface, external extremes, alteration or modification, abuse, improper use, maintenance or application of the products, or the use of unauthorized parts or attachments in connection with the products.

Removal of any serial number or warranty labels will also void any obligations of VCAM with respect to a product.

All defective products within the warranty period are subject to RMA terms and conditions. Please follow our RMA procedures for replacement requests. VCAM shall not offer advance replacement or cross-shipment replacement.

To qualify for return, all products require a Return Authorization (RMA) Number prior to being returned and must be 100% complete. No RMA number will be issued if the customer fails to fill out any required fields in the RMA Request Form.

Upon receipt of defective products, VCAM shall replace or repair the products and ship them back to the customer within 14 business days, subject to our RMA policy and product availability.

Return for Credit

DOA products requesting full credit must be received by VCAM within the first 30 days of VCAM's original invoice date, not the authorization issue date.

To qualify for a full refund, all returns must be in their original shipping cartons with original packing materials. They must contain all manuals, cables, and accessories. All returns will be inspected and products found to be non-conforming will be rejected.

Returned items without original packaging or with missing materials shall be subject to a 20% restocking fee.

Credit will be final only after receipt of the returned products and approval.

Requests for refunds for products not purchased from VCAM shall be directed to the seller from whom you purchased the product. VCAM does not issue refunds on products that were not purchased directly from us.

VCAM reserves the right to modify this Limited Warranty and RMA Service Policy as necessary without prior written notice at any time.

RMA Procedures

1. Obtain authorization. An RMA authorization number must be obtained from our Technical Support Department prior to returning any product.
2. Ship authorized returns to:
   ATD Computers & Security
   Attention: RMA Dept
   10610 Metromont Pkwy Suite 100
   Charlotte, NC 28269
3. Include the required documentation and materials:
   • A fully completed RMA form with the provided RMA number.
   • Proof of purchase (a clear copy of the original invoice and packing list) must be included.
   • No accessories (manuals, drivers, cables, etc.) except for pre-authorized Credit or DOA.
   • We only perform tests as described on the RMA Request Form. Please be specific.
4. Prepare and prepay your shipment. All RMA shipments to VCAM must be prepaid, with the RMA number clearly marked on the label or box.
   • Collect shipments will not be accepted.
   • VCAM is not responsible for any loss or damage in transit.
   • VCAM is not liable for any data lost due to servicing of computer systems.
5. Return shipping. VCAM will return the repaired or replaced products to customers using ground service at our own expense if the RMA products were shipped to us.
6. Repair or replacement. All RMA products will be replaced or repaired at our discretion within the terms and limits of the warranty period. Merchandise replaced during the warranty period does not extend the warranty period past the original period.

RMA shipping charges are not refundable.